top of page

Service Inquiry

Thank you for your interest.

​

This questionnaire helps us understand what your current digital accessibility goals are. View our privacy policy.

 

This form takes about 10–12 minutes to complete. Nothing here commits you to anything. It simply lets us prepare for your consultation with as much information as possible.

​

Skip anything you don't know yet.

"Not sure" is a perfectly good answer.

Section 1: Tell us about you and your organization

Industry (select one)
Retail / e-commerce
Automotive or vehicle services
Financial services or insurance
Healthcare or wellness
Travel, hospitality, or entertainment
Subscription or membership services
Other
Roughly how many people use your website and/or app each month?
Under 10,000
10,000 – 100,000
100,000 – 1 Million
Over 1 Million
Not sure

Section 2: What's prompting this conversation?

What made accessibility a priority now? (select all that apply)
Is there a date or event shaping your timeline?
Product or campaign launch
Legal deadline
Contract renewal
Budget cycle
None
Other

Please note: We are not a law firm and don't provide legal advice. We may work alongside your counsel to provide the technical evidence and remediation plan they need.

Section 3: Your customers and their journeys

Which customer journeys matter most to your business? (select all that apply)

Your hunches are valuable here, even without data.

Do you know how many of your customers are older adults, use assistive technology, or primarily use mobile devices?
Yes, we track this
We have a rough sense
No, but we'd like to
Not sure
Have customers ever told you something was hard to use, confusing, or inaccessible?
Yes
No

Section 4: Your current state

Has your site or app been evaluated for accessibility before?
No, this would be our first time
Yes, with automated tools only (e.g., browser extensions, scanners)
Yes, a professional audit
We use an overlay or widget
Not sure
What standard are you working toward?
What is your platform or tech stack?
Shopify
Salesforce Commerce Cloud
WordPress
Custom React
native iOS/Android
Not Sure
Other
Do you have a design system or shared component library?
Yes, actively maintained
Yes, but it's inconsistent or outdated
No
Not sure
Who would implement fixes?
Our in-house team
An agency or contract developers
A mix of both
We need help finding resources

Section 5: Project Scope

What kind of support are you looking for? (select all that apply)
Roughly how much of your digital experience would be in scope?
A few key pages or one critical journey
Several core journeys (e.g., browse through checkout)
Most or all of a website
Website plus mobile app(s)
Multiple sites, brands, or products
Would you like any of these add-ons considered? (select all that apply)

Section 6: Investment and planning

Every engagement is scoped to the size of your experience and the outcomes you need. Knowing your planning range helps us recommend an approach that fits, rather than proposing something that doesn't match how your organization plans.

Which budget range best reflects what your organization is prepared to invest in this work?
$12,000 – $20,000: focused evaluation of one or more core journeys, or remediation support for known issues
$20,000 – $35,000: comprehensive audit or combined audit and remediation support
$35,000+: multi-journey, multi-platform, or ongoing partnership
We haven't set a range yet and would value your recommendation
Where is this investment coming from?
An approved budget
A budget we're building a case for now
Discretionary or reallocated funds
Not sure yet
Who else will be part of the decision? (select all that apply)
Would a short business case or executive summary help you secure internal support?
Yes, that would help
No, we're already aligned

Section 7: Before your submit

How did you hear about Covenforge?
How do you prefer I follow up with you to schedule?
Email me with some times I can choose from
Send me a booking link
Call me (provide your phone number below)

Thank you. We'll review your answers before we talk, so your consultation starts with your context, not a blank page.


Covenforge Strategy Studio · This form is designed to meet WCAG 2.2 Level AA. If anything here is hard to use, reply to your confirmation email and we'll take your answers another way.

bottom of page